Johnson Rose Corp. improves customer service with an instantaneous shipment image solution by DocuSyst

DocuSyst integrates Infonic Document Manager with Johnson Rose’s business application to improve customer service and expedite shipping claims

Lockport, NY (PRWeb) – February 15, 2008 – DocuSyst, a leading provider of document management solutions in the Buffalo area, has worked together with Johnson Rose’s staff members and their IT consulting company Copeland Data Systems to implement a new shipping process that improves customer service, expedites any claim, and increases communication between Johnson Rose’s shipping department and their customer’s receiving department.

Johnson Rose Corporation, a global supplier of commercial smallwares and cookwares, was in need of solution that would integrate the sending of tracking number(s) and packing slip(s) with a picture(s) of an individual shipment. DocuSyst was able to integrated Infonic Document Manager with Johnson Rose’s existing business application.

The process begins in the packaging department where a digital picture of the order is taken after it has been packaged and skid-mounted. The packager then tags the photos with the order number and imports them into Johnson Rose’s document management repository.

Once the packages have been shipped and processed, their business system automatically finds the photograph(s), attaches them to an email, and sends a shipment notification with the picture(s), packing slip(s), and tracking information attached. The notification is sent to a specific individual in the customer’s receiving department. If a discrepancy exists between the shipment and the digital photographs, all the necessary information is available to expedite any claims.

“Our goal is to make the entire ordering and receiving process quick, concise, and digitally available. Our customers must have all possible information about their order(s) at their immediate disposal to cover any shipping and receiving issues that may arise. The only way to accomplish this in a cost effective, efficient, and professional way is to be paperless in all areas that effect customer relations.”
-Mark Kuligowski, Director of Marketing and IT, Johnson-Rose Corp.

About Johnson-Rose Corp
Johnson-Rose Corp wants to sell and support its customers with Personable, Reliable, Outstanding Service throughout every facet of their company by means of its employees and the innovation of technology in the pursuit of growth and respect in the smallwares market places around the world.

For more on Johnson Rose Corp, visit http://www.johnsonrose.com.

About DocuSyst
DocuSyst is a Document Solutions company based in Buffalo, NY. They provide solutions for small businesses and larger corporations expanding over multiple office locations. They provide a hosted solution as a monthly subscription, internal solutions that can integrate with current business applications, and document recognition solutions for batch scanning and rapid indexing.

For more information visit http://www.docusyst.com.